Shipping Policy

Shipping Policy

Thank you for shopping with Burn Notes Candles LLC! We want to make ordering from us as simple and transparent as possible. Please review the information below regarding shipping, processing, cancellations, and delivery.

1. Order Processing

  • Orders are processed Monday–Friday, excluding national holidays.
  • Orders are typically processed and shipped within 2–3 business days.
  • You will receive a tracking number once your order has shipped.
  • Please allow additional time during holidays, sales, and periods of high order volume.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

Your shipping cost will be displayed before you complete your purchase.

3. Delivery Times

Once your order has shipped, domestic orders typically arrive within 2–7 business days.

Please note that delivery times are estimates and may vary depending on the shipping carrier, weather, holidays, or other circumstances outside of our control.

4. Shipping Locations

Burn Notes Candles currently ships within the continental United States only.

We do not currently ship to:

  • P.O. Boxes
  • Military addresses

5. Changing Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible.

We can update your shipping address before your order has been shipped. Once an order has been dispatched, we are unable to change the delivery address.

6. Order Tracking

Once your order has shipped, you will receive a tracking link by email. You can use this link to monitor your package and view the latest updates from the shipping carrier.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

If possible, please take photos of the damaged package and the items inside and provide them to us when contacting customer service. This will help us work with the shipping carrier to resolve the issue.

8. Lost Packages

Packages are insured for loss or damage up to the amount covered by the shipping carrier.

If your package is determined to be lost in transit, we will work with the shipping carrier to complete an investigation. Once the carrier confirms the package is lost, we will determine the appropriate resolution, which may include a replacement or refund.

9. Delivery Delays

If your package has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment with the carrier.

Please keep in mind that once an order has been shipped, delivery is handled by the shipping carrier, and delays may occasionally occur.

10. Returns & Refunds

All sales are final.

Burn Notes Candles does not accept returns or exchanges.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

11. Cancellations

Orders may be canceled at any time before they are shipped.

Once an order has been dispatched, we are unable to cancel the order.

If you would like to cancel an order, please contact us as soon as possible.

12. Sales Tax

Applicable sales tax will be calculated and added at checkout based on your shipping address.

The final order total shown at checkout will include the applicable product price, shipping charges, and sales tax.

13. Inventory Availability

We do our best to keep our website inventory accurate. However, there may occasionally be an inventory discrepancy.

If an item you ordered becomes unavailable, we will contact you and provide the option to:

  • Wait for the item to be restocked, or
  • Receive a refund for the unavailable item.

14. Contact Us

If you have questions about your order, shipping, or delivery, please contact Burn Notes Candles LLC and we will be happy to assist you.

Thank you for supporting Burn Notes Candles LLC!

11. Customer service

For all customer service inquiries, please email us at burnnotesllc@gmail.com

 

 

Last Updated: 10/1/26