Shipping Policy

SHIPPING POLICY

 

Burn Notes Candles LLC ("we" and "us") is the operator of
(https://www.burn-notes.com) ("Website"). By placing an order through this
website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.


1. General


Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.


2. Shipping Costs


Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer. 

 

3. Process and Shipping

 

We operate Monday - Friday during standard business hours, except on national holidays at which time the facility will be closed.  All orders are processed and shipped within 2-3 business days. 



4. Returns

All sales are final. Burn Notes LLC does not accept returns, exchanges or refunds. If you experience an issue with your order please contact us as soon as possible so that we can resolve. 


5. Delivery Terms


5.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

5.2 Transit time Internationally

Currently, Burn Notes Candles LLC does NOT Ship Outside of the U.S. Continental States

5.3 Change Of Delivery Address


For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. 
We operate Monday - Friday during standard business hours, except on national holidays at which time the facility will be closed. In these instances, we will ensure that shipment delays are kept to a minimum.

5.4 P.O. Box Shipping


Burn Notes Candles LLC will NOT Ship to P.O. Box addresses

5.5 Military Address Shipping

We are unable to ship to military addresses within the the continental US.

5.6 Delivery Time Exceeded


If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 


6. Tracking Notifications 

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.


7. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service as soon as possible. If the
parcel has been delivered without you being present, please contact customer
service with next steps. 


8. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website


9. Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time BEFORE the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.


10. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

       10.1 Process for parcel damaged in-transit

      We will process a refund or replacement as soon as the courier has completed
      their investigation into the claim.

      10.2 Process for parcel lost in-transit

      We will process a refund or replacement as soon as the courier has conducted             an investigation and deemed the parcel lost.


11. Customer service

For all customer service inquiries, please email us at burnnotesllc@gmail.com

 

 

Last Updated: 9/28/25